Frequently asked questions

Send us an enquiry from the homepage with your destination, dates and how many people are travelling. A consultant replies with options and a total price. When you are happy, we email you a personal booking code — that code opens a page showing your trip, where you confirm your details and pay.

No. Enquiring costs nothing and there is no separate agency fee. The price we quote is the price you pay for the accommodation or flight.

Usually within a few hours. If your trip is urgent — a conference starting in the next day or two — call us on +1 (810) 888-0651 rather than waiting on email.

No. Travel Tripora is an independent travel agency and is not the official housing provider for any congress, conference or event. We act as an intermediary between you and the hotel, and we are not affiliated with event organisers.

It is your personal reference, in the form TRP-XXXXXXXX. Enter it on our homepage using the Code button to open your booking, check the details and complete payment. Treat it like a ticket — anyone who has it can view that booking, so avoid posting it publicly.

Check for a missing character or a stray space — codes are letters and numbers only, and we leave out letters that look like numbers to avoid confusion. If it still does not work, the booking may have been completed or expired. Email registration@ttripora.com and we will sort it out.

Open the same booking code again. Your details are saved and you will be taken straight to the payment step.

Payment is taken by Stripe, a global payment provider. When you confirm your booking you are sent to Stripe's own secure page to enter your card. Your card number never passes through our website and is never stored by us.

Bookings are normally charged in USD or EUR. The exact amount and currency are shown on your booking page before you pay — there are no additional charges added afterwards by us. Your bank may apply its own currency conversion.

Once your payment clears, our team confirms the reservation with the hotel and sends you a confirmation. Until you receive that confirmation, treat the booking as in progress rather than final.

Cancelling 14 days or more before check-in incurs a charge of 30% of the total stay. Cancelling less than 14 days before check-in, or not turning up, incurs 100%. These reflect the room guarantees we make to hotels on your behalf. Full details are on our Cancellation Policy page.

Often, yes — it depends on the hotel's rules and availability. Contact your consultant or email registration@ttripora.com as early as you can. The sooner you ask, the more options there usually are.

Call us on +1 (810) 888-0651. Support is available around the clock for clients who are mid-trip — a problem at the front desk is exactly what we are there for.

Create a free account and you receive a welcome bonus straight away. After that you earn 10 points per $100 spent. Points are added once your booking is paid and confirmed. Full details are on the Tripora Rewards page.

Points go to the account your booking is added to. If you filled in your booking while signed out, or created your account afterwards, sign in and open My Account → My Bookings, then add the booking with its code. If it's already paid, the points are added straight away.

No. A booking code is all you need. An account is optional — it collects your bookings in one place and is the only way to earn and see rewards points.

On the log in page, choose Forgot password? and enter your email. We send a link that works once and expires after an hour. If it does not arrive within a few minutes, check your spam folder.

We use them to arrange and support your booking — which means sharing what the hotel or airline needs, and nothing more. We do not sell your data. Passwords are stored only as one-way encrypted values that nobody, including us, can read. See our Privacy Policy.

Yes. Email info@ttripora.com and we will remove your account and personal details, keeping only what we are legally required to retain for completed bookings, such as financial records.